Running 24/7 — while nobody is awake

Your support
never
sleeps.

A case board to serve your customers under your brand: cases come in, move forward and escalate on their own — agents from your team, widgets for your website and an API to wire it into your system.

See the Price What's Included
Unlimited cases on every plan Annual subscription · no free trial From $50/year
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Everything your support needs

From a stray email
to an operation

CASE BOARD

One queue, with a first-response clock

Statuses, priorities and agent assignment. Your data stays isolated: nobody else sees it. Every new case starts the clock — visible to your team.

AGENTS

Your team, invited in one click

Agent and administrator roles, each with their own panel at dash.elportaldelcliente.com.

WIDGETS FOR YOUR WEBSITE

One script, and you're live

Contact form, case opening and an end-customer board, embedded in your site with a single line. See the documentation →

KNOWLEDGE BASE

Public articles, under your brand

Ready to plug into your AI-powered chat. Coming soon

BOARD API

Or your own system

Create cases, customers, departments and webhooks with your board's own credentials. See the documentation →

AUDIT

Every access of ours, on the record

If our staff touches one of your cases, you see it — with a queryable record.

Five plans, one and the same board

Start small. Grow when your team grows.

Annual subscription. Start with ZERO and grow when your team grows. We remind you 30, 7 and 1 day before renewal.

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Frequently asked questions

No. Your customers talk to YOUR brand: they open cases from your website or by email, without ever registering in our ecosystem. The one who holds the account with us is you.
Only your team. Isolation between customers is part of the system's design, not a setting. Our technical staff can step in as last-level support, and every such access is recorded in an audit you can consult.
With your El Portal del Cliente account balance: top up once and that same balance pays for the board and the rest of the services. Activation debits the full year.
We remind you 30, 7 and 1 day before. When it expires there is a grace period; after that, new case intake pauses and your panel becomes read-only. Your data is not deleted.
Yes, and it's the best case: your AI-powered chat can escalate conversations straight to your board, and your knowledge base feeds the chat's answers. All with the same account and the same balance.

Shall we activate your board tonight?

Create your account → activate the plan → your team is already in

Start now